You can do most things related to your pet care services through your online client portal including signing up to be a client. Below are some of the things that will be helpful for you to use.

NOTE: For your convenience, you can save a credit card on file at any time. Simply log into your online portal. You can use the ‘Settings’ tab to save a credit card. Your card will be automatically processed on the first date of your scheduled service. Please note that a Convenience Fee of 2.99% will be added to all credit card payments.

As an alternative to credit card payment, you can mail a check (Becky's Pet Care, 7411 Alban Station Court, Suite B-250, Springfield, VA 22150). Payment is due on the first day of service. A late payment fee of $35 will be added to all invoices not paid within 30 days of due date.

You are welcome to give your caregiver a gratuity if you wish. You may select to have gratuities automatically added to your invoice, add the gratuity when making payment online, or leave it at your home for them to pick up. 100% of the gratuity will go directly to your Pet Care Professional(s).

We maintain a comprehensive liability insurance policy and a crime bond. We also carry Worker’s Compensation Insurance. Our liability insurance policy is held with Traveler’s Insurance and our crime bond is held with Business Insurers of the Carolinas.

Our preferred method of home access is keyless entry: either a combination-controlled deadbolt, combination-controlled garage door, or any other combination-controlled door.

If you do not have keyless entry to your home, you will need to have a lockbox on site in which to store your keys. Keyless entry or lockboxes offer the most convenient and secure ways for us to provide quality service to your pet in any situation including short-notice care, emergencies, and daily visits. Keyless entry systems or lockboxes require combination-controlled access.

If you do not have a keyless entry system or a lockbox, you can purchase your own front-loading lockbox from Amazon or any hardware store. Select a lockbox that will fit the size of your keys that need to be stored within it. This option is one we have found works very well.

For your convenience, you can purchase one of our lockboxes for $50.

Our Pet Care Professionals are employees of our company – we never hire contract workers. Our employees tend to stay with us, resulting in little turnover past our orientation and 90-day training period. This longevity gives us the additional advantage of being able to draw on a base of extremely experienced and trustworthy professionals to provide our services. We only hire professionals who care and who are committed to delivering a great experience.

Absolutely, it’s part of our peace of mind promise. Part of our employment application investigation includes a criminal background check through Paychex’s HireRight services. In addition, our Pet Care Professionals are employees of our company – we never hire contract workers.

Our employees tend to stay with us, resulting in little turnover past our orientation and 90-day training period. This longevity gives us the additional advantage of being able to draw on a base of extremely experienced and trustworthy professionals to provide our services. We only hire professionals who care and who are committed to delivering a great experience.

Becky’s provides thorough training for every employee to ensure we are consistently providing outstanding service. We conduct orientation, classroom training, and administrative training at headquarters. Each employee then shadows an experienced Pet Care Professional on-the-job. This on-the-job training allows our staff members to pull together what they have learned in classroom training and put it in practice.

We also provide free pet first-aid and CPR training courses to our employees, as well as supplemental training to ensure all staff is engaged and qualified.  Additionally, our entire staff always has access to a free, online library of professional Pet Care training through FetchFind.

Becky’s Pet Care employs over one hundred Pet Care Professionals in Northern Virginia. Our employees are well-trained. We strive for consistency, when possible. For every visit scheduled, we will send the best possible Pet Care Professional for the services that are needed. These decisions are based on multiple factors including pet care needs, location of visit, and staff on schedule at the time requested.

To ensure consistent service, each Pet care Professional uses the detailed notes from your details in the client portal to deliver excellent care. You can rest assured that anytime you need pet care service, a fully trained and informed Pet Care Professional will provide high quality care. You have access to all your care details in your online account and can update those details as necessary whenever you need.

*NOTE: Some special needs pets require a specially trained Pet Care Professional. We will always send someone trained to care for your special needs pet.

The length of the visit is timed from opening your front door to closing it. If there are significant parking challenges or lengthy distances to your front door, we may have to create a custom service.

Yes, most of our Pet Care Professionals are trained to administer oral and topical medication. Please contact us to check on the availability of a specially trained staff member to administer injections.

Safety is our #1 priority. To ensure your pets and our employees are safe we walk all dogs on a 6 Ft. flat leash. Flat leashes allow us to better protect your pet from approaching off-leash animals, curious children, and other distractions. Our staff is equipped with flat leashes, so they are prepared for each daily walk no matter what type of leash you use at home.

Yes! We can accommodate many of these requests and will send a Pet Care Professional to your home ASAP, usually within 60 minutes after your request. In the Notes field of your request, indicate if you need a walk ASAP or at a time later in the day. On Demand Care is available 7 days a week, 8AM–6PM.

We encourage dog visits at least once every 12 hours and all other pets at least once every 24 hours so that we can ensure they are safe and happy.  However, if your needs differ, we can work with you to be able to provide the care that is needed for your pet.

In the event of inclement weather or natural disaster, Becky’s Pet Care employees are entrusted to use best judgment in caring for pet(s) and home. Becky’s Pet Care and its employees will be held harmless for consequences related to such decisions. BPC strongly recommends that Clients give a key to a neighbor as an additional safety measure in the event of an emergency or natural disaster. This person’s phone number should be provided to BPC in the event of an emergency.

Our inclement weather policy reflects our desire to provide safety and care for both your pet and our employee. In dangerous weather conditions (i.e., thunderstorms, extreme heat, extreme cold, etc.), dogs will be taken out long enough to relieve themselves and the remainder of the visit time will be spent indoors.

If your Pet Care Professional is running late because of weather or natural disaster, we will conduct the visit as soon as safely possible. If we are not capable of reaching your pet, your emergency contacts on file will be contacted to aid in care. Becky’s Pet Care will resume scheduled care as soon as safely possible.

Please ensure clear access to your home and lockbox for your Pet Care Professional including arranging for snow/ice removal if you are out of town.

Yes! Refer a friend to Becky’s Pet Care and we will credit $25 Becky’s Bucks to your account as a “thank you” for use on a future service. There is no greater compliment that you can give us than a referral.

FAQ’S