FAQ’S

  • The first step to becoming a new client with us is to complete our Prospect Inquiry Form.

  • Your online client portal allows you to manage all aspects of your service using Precise Petcare. In your client portal manual, you will find helpful resources, such as:

    • Log In/Reset Password

    • Update Client Information

    • Add/Update Pet Information

    • Request Service

    • Add Travel/Trip/Home Safe Info

    • Add Service Notes

    • View Pet Care Journals

    • Cancel Scheduled Service

    • Manage Email Confirmations

    • Pay Invoice Online

  • We proudly serve the following counties/locations: Aldie • Alexandria • Annandale • Arlington • Ashburn • Belmont • Brambleton • Bristow • Broadlands • Burke • Centreville • Chantilly • Dale City • Dumfries • Dunn Loring • Fairfax • Fairfax Station • Falls Church • Fort Belvoir • Great Falls • Herndon • Lansdowne • Lorton • Manassas • Manassas Park • McLean • Oakton • Occoquan • Reston • Springfield • Sterling • Triangle • Vienna • Woodbridge

  • We offer a variety of customized services for your pets, including daily dog walking, pet sitting, medication administration, enrichment services, Walk & Train services, and educational classes. Please visit our Services Page for a comprehensive list and detailed information. All care is provided in the client's home.

  • We care for a wide variety of pets—including dogs, cats, rabbits, birds, fish, reptiles, and small caged animals! Have a different pet? Just ask. We just require clear, detailed instructions within your client portal to ensure we meet their unique needs

  • Yes, most of our Pet Care Professionals are trained to administer oral and topical medication. Please contact us to check on the availability of a specially trained staff member to administer injections.

  • You will have the strength and reliability of an entire team dedicated to your pet’s health and happiness. You may not have the same Pet Care Specialist for every visit, as assignments are made based on your pet’s specific care needs, location, and staff schedules. You can expect consistent, high-quality care because all specialists are employees, well-trained, and follow detailed notes in your client portal.

  • The length of the visit is timed from opening your front door to closing it. If there are significant parking challenges or lengthy distances to your front door, we may have to create a custom service.

  • Yes, we offer On Demand Care 7 days a week, from 8 AM - 8 PM. We can often accommodate these requests and send a Pet Care Specialist to your home ASAP. Our On Demand services operate in 4 hour time windows.

  • We strongly encourage dog visits at least once every 12 hours and all other pets at least once every 24 hours to ensure their safety and happiness. However, if your needs differ, please contact us to discuss how we can work with you to provide the necessary care.

  • Our preferred method is keyless entry (e.g., combination-controlled deadbolt, garage door, or other combination door). Keyless entry or an on-site lockbox provides the most convenient and secure access for all situations, including short-notice care and emergencies.

    If you don’t have keyless entry, you will need to have a combination-controlled lockbox on-site to store your keys. If you do not have one, you can purchase a front-loading lockbox from Amazon or any hardware store. We have found this option works very well: Amazon Lockbox

  • Without keyless entry or an on-site key, we can only provide service if you live in a building with a concierge who can provide access. A Concierge Key Premium will be added to each scheduled service if a Pet Care Specialist is required to retrieve and/or return your key, building pass cards, or key fobs from the concierge or building management.

  • All of our Pet Care Specialists are employees of our company—we never hire independent contract workers. This commitment to hiring employees results in better retention and allows us to draw on an experienced, trustworthy base of professionals.

  • Absolutely. This is part of our peace of mind promise. Our employment application investigation includes a criminal background check through Enhanced Background Check services.

  • We provide thorough training, including orientation, classroom, and administrative training at headquarters. Each employee then completes supervised on-the-job training by shadowing an experienced specialist. Additionally, we provide free Pet CPR and First-Aid training and supplemental training, with all staff having access to a professional Pet Care training library through FetchFind.

  • Yes, for your peace of mind, we are fully bonded and insured. We maintain a comprehensive liability insurance policy and a crime bond with Traveler’s Insurance. We also carry Worker’s Compensation Insurance.

  • Safety is our #1 priority. We walk all dogs on a 6-foot flat leash. This type of leash allows us to better protect your pet from off-leash animals, children, and other distractions. Our staff is equipped with flat leashes, regardless of what type of leash you use at home.

  • Our policy prioritizes the safety of your pet and our employee. In dangerous weather (thunderstorms, extreme heat, snow/ice, etc.), dogs will be taken out briefly to relieve themselves, and the remainder of the visit will be spent indoors. We strongly recommend providing home access information for a neighbor as an emergency contact who can aid in care if we are incapable of reaching your home.

  • If your Pet Care Specialist is running late due to weather or natural disaster, they will conduct the visit as soon as safely possible. If we are unable to reach your pet, your emergency contacts on file will be contacted immediately to aid in care. Please ensure clear access (e.g., snow/ice removal) to your home and lockbox if you are out of town.

  • You are welcome to give your caregiver a gratuity if you wish. You can add the gratuity when paying your invoice online, select to have it automatically added to your invoice, or leave it at your home. 100% of the gratuity goes directly to your Pet Care Specialist(s).

  • Yes! Refer a friend to Becky’s Pet Care and we will credit $25 Becky’s Bucks to your account as a thank you, for use on a future service. There is no greater compliment you can give us than a referral.

  • By utilizing our services, you consent to Becky's Pet Care taking and using photos/videos ("Media") of your pet for internal, marketing, and promotional purposes.

    You have the right to opt-out. You must notify us in writing (via email or signed agreement) if you do not want us to use your pet's Media for public promotion. Media will then be restricted to internal use only.

    While the focus is always on your pet, your home may appear incidentally in the background. We are committed to your privacy and will never publicly post your name, address, or financial information in association with the Media.

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