Cancellation Policy

Our cancellation policy reflects our desire to provide great flexibility regarding your pet care needs and busy schedules. We do request as much notice as possible, but for your convenience, our cancellation policy is as follows:

• For ongoing service and non-holiday travel service:
  Cancellations can be made without fee or penalty up to 24 hours before the scheduled visit. Less than 24 hours notice, Client will be charged for the visit(s) at 50% of the regular price.

• For holiday travel service:
  Holiday Cancellations can be made without fee or penalty up to 7 days prior to the scheduled visit. Any cancellation with less than 7 days notice, Client will be charged for the visit(s) at 50% of the regular price.

• Holiday service is defined as any non-ongoing service scheduled:

  • Between the Friday before through Memorial Day Monday (the last Monday of May)

  • July 1 - July 7

  • Between the Friday before through Labor Day Monday (the first Monday of September)

  • Between the Monday before through the Sunday after Thanksgiving

  • Any service scheduled between December 21-January 1

Becky’s Pet Care reserves the right to cancel visits due to emergencies or unforeseen circumstances. We will notify you immediately if this occurs.

How do I cancel services?

If you'd like to cancel an upcoming service, you may request a cancellation from the My Schedule page in your client portal.

To request a cancellation, click the button for the service you'd like to cancel. In the pop-up window that appears, you will have the opportunity to write a note explaining the cancellation.

Finish the request by clicking the button. Your cancellation request will then be emailed to the manager, who will decide whether or not to approve the cancellation.

Please note that cancellations cannot be made within 24 hours of the service through the client portal. Cancelations less than 24 hours in advance should be requested by contacting our Operations Team at service@beckyspetcare.com.