(Click on a question to reveal the answer)
Absolutely! We maintain a comprehensive liability insurance policy and a
crime bond. We also carry Worker’s Compensation Insurance. Our liability
insurance policy is held with Traveler’s Insurance and our crime bond is
held with Business Insurers of the Carolinas.
Yes. Part of our employment application investigation includes a criminal background check through ADP EasyHire services. In addition, our Pet Care Professionals are employees of our company – we never hire contract workers. Our employees tend to stay with us, resulting in very little turnover past our orientation and 90-day training period. This longevity gives us the additional advantage of being able to draw on a base of extremely experienced and trustworthy professionals to provide our services.
Becky’s provides thorough training for every employee to ensure we are providing consistently outstanding service. After completing a background check, we conduct employee orientation, training, and administrative training at headquarters. Each employee then “shadows” an experienced Pet Care Professional for three ride-alongs. This on-the-job training allows the employee to pull together what they have learned in their initial training sessions and put it in practice. In addition, many of our employees have previous professional pet care experience, often from a vet’s office or trainer. We also provide free quarterly pet first-aid and CPR certification course to our employees, as well as bi-annual supplemental training to ensure all staff is engaged and qualified.
After each visit, your pet care specialist will complete a checklist to let you know how the visit was, what tasks were completed, and anything special that may have occurred.
Absolutely! Lots of our current clients are eager to share their experiences about our company with you. We usually provide three when asked, but can provide as many as you need.
Yes! As our way of thanking you, we offer “Becky Bucks” – credits towards any future Becky’s Pet Care service. Refer a friend to Becky’s Pet Care and we will send you a thank you including $20 in “Becky Bucks.” You can use your “Becky Bucks” anytime you choose for any scheduled service. There is no limit to the amount of “Becky Bucks” that you can earn so tell all your friends and co-workers about us. There is no greater compliment that you can give us than a referral.
For Midday Dog Walks
- Federal Government closed: All midday walks are cancelled at no charge to the client.
- Federal Government on liberal leave, late start, or closes early: Midday walks are NOT cancelled.
- We reserve the right to cancel midday walks due to weather or other emergencies. You will be notified of cancellations as soon as possible.
For Pet Sitting
Our pet care specialists will reach pet-sitting clients as soon as it is safe to do so. When you are traveling, we do ask that you provide us with the telephone number of a neighbor that can check on your pets in the event of any type of disaster.
For all clients, please remember to make sure that your Pet Care Professional can safely access your home. Steps and walkways should be clear of ice and snow. If you are traveling in the winter, please arrange to have a neighbor clear a path in the event of snow or ice.
Our cancellation policy reflects our desire to be as flexible as possible regarding your pet care needs. You are free to cancel any days that you do not need your Pet Care Professional to come as scheduled, but we request notice by 7PM the day prior to the day you need service to avoid a cancellation charge. The canceled visits will be removed from your invoice and you will not be billed for them. If your service term or period has started, visits canceled within the above specified time will be credited to your account for your next scheduled service. Visits canceled after 7PM will be charged a $15 late cancellation. *Note: Credits for canceled visits may be used anytime within the next 12 months.
We are devoted to our clients and provide pet care services 365 days per year, including all holidays. Our company holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We do not schedule regular doggy walks on these days but we can provide service with adequate notice.
Rates for holiday visits incur a surcharge of $10 for each visit performed on the actual holiday. We require a non-refundable deposit two weeks prior to the onset of any holiday service. This includes any service scheduled over the week preceding or following the holiday.
As we are extremely busy during holiday periods, please submit your reservation requests as early as possible. We require a minimum of two weeks’ notice for all visits falling on a company holiday. If our schedule can accommodate a late reservation request, that visit will incur a $50 late reservation surcharge.
Becky’s Pet Care employs over 100 Pet Care Professionals in Northern Virginia. We train all our staff so if scheduling changes do not permit the same Pet Care Professional to visit, another qualified Pet Care Professional will visit and take care of your pet.* To ensure consistent service, we develop a profile of your pet needs and your preferences. During the registration visit, we meet with you and your pets, learn about their care requirements, and complete a customer profile. After the registration visit is completed, all care information and instructions will be available to any Pet Care Professional assigned to provide service to your pets. You can rest assured that anytime you need pet care service, a fully trained and informed Pet Care Professional will provide our consistent standard of care.
*Note: Some special needs pets require a specially trained Pet Care Professional. We will always send someone adequately trained to care for your special needs pet.
In order to provide your pets with the best possible quality care, we must visit dogs at least once every 12 hours and all other pets at least once every 24 hours.
Many of our Pet Care Professionals are trained to administer oral and topical medication. Please contact us to check on the availability of a specially trained staff member to administer injections.
We can provide care to most pets and we currently service many special-needs pets. There are some special circumstances where a pet may be better off boarding in a 24-hour care facility. We will gladly work with you to find the best care options.
All reservation requests, changes, or cancellations must go through our administrative office. This is the only way that we can guarantee that your pet will be cared for as requested. Any service which you do not receive a confirmation email from our office is not on our schedule and will not be performed.
You are welcome to give your caregiver a gratuity if you wish. You may either give it directly to your caregiver or, you may request it to be added to your invoice and charged on your credit card. Either way, 100% of the gratuity will go directly to your Pet Care Professional.
Safety is our #1 priority. To ensure your pets and our employees are safe we walk all dogs on a 6 Ft. flat leash. Flat leashes allow us to better protect your pet from approaching off-leash animals, curious children and other distractions. Our staff is equipped with flat leashes so they are prepared for each daily walk no matter what type of leash you use at home.
A lock box is a secure receptacle that can be attached anywhere outside your home which is used to store keys. They are often used by realtors and contractors, and offer the most convenient and secure way to provide access to your home. A confidential 4-digit code will be programmed by our sitter at your initial visit. You can select the lockbox code or have our sitter determine the access code. Use can use our lockboxes for a $35 refundable deposit that will be credited back to your account as soon as you return it to us. Lockboxes offer the safest and easiest way for us to provide quality service to your pet.
You are also able to purchase your own lockbox from any hardware store if you would like to have your own. Select a lockbox that will fit the size of your keys that need to be stored within it.
If you are using one of our lock boxes, our sitter will program the code in for you during your initial visit. You can choose the code, or have them select it for you. Attach it in any location outside the home that is convenient for you and the service provider. You are welcome to set up the lock box yourself as well. This video provides step-by-step instruction for set up. https://www.youtube.com/watch?v=jWPeTNlZ54E&noredirect=1
A Registration Visit is essential to our understanding the exact needs of your pet and home so that we can provide the service you expect to receive. It is also our orientation to your home so that we can ensure the keys work, we know the location of important supplies and learn the personalities of your pets. We charge for our sitter’s time. Most Registration Visits are about 30 minutes, and we want our sitters to be compensated for their visit time and driving time. We want them to feel that they can dedicate as much time to meeting you and your pets as is needed.
Once our Customer Care Team has set up your account in our database, you will be able to log in to your account through this website:
On the Becky’s Pet Care homepage you will see a button at the top of the page that says “existing clients log in here.” Your email address on file is your username, and your zip code is your default password, which can be changed after logging in. You can submit service requests, and check on currently scheduled service with your login. If you have any trouble logging in, call us and we will be happy to reset your password and help in any way we can.
Yes! You can log in to your account (see questions above) and check your schedule at any time. Simply log in, and on the home screen you will see your Service Activity. It displays a calendar of scheduled dates. Your schedule is also emailed directly to you as soon as service is set up, and again before it begins.
You can save a credit card on file at any time. Simply log into your online account. (See details above.) You can use the ‘Billing Information’ option to save the credit card. Your card will be processed on the first date of scheduled service.
You can also use a credit card for payment by following the ‘Make a secure online payment now’ link on this email. The credit card information entered will not be saved to your account. As an alternative to credit card payment, you can mail a check or call our office to give payment information. Payment is preferred before service starts.
Our paperwork is sent as an editable Word document. You can type directly on the document, save a copy and email it back to us. This is the fastest and easiest way to get your information to your online profile. We accept electronic signatures, so you can just type your name. If you cannot email it, you are welcome to mail or fax the document. We will need it before a registration visit or any service can be scheduled.
Visit length is timed from the moment our sitters step out of their car to return to their vehicle after caring for your pet. This makes it possible to account for difficult or timely parking situations. Accounting for parking time allows our sitters to best manage their schedules and devote their full time and attention to your pets during service. If it is difficult to park at your residence, let us know and we can guide you to the best visit length for your needs.