Frequently Asked Questions

Is Becky’s Pet Care bonded and insured? With whom?

Absolutely! We maintain a comprehensive liability insurance policy and a crime bond. We also carry Worker’s Compensation Insurance. Our liability insurance policy is held with Traveler’s Insurance and our crime bond is held with Business Insurers of the Carolinas.

Does Becky’s Pet Care perform a criminal background check on its employees?

Yes. Part of our employment application investigation includes a criminal background check through ADP EasyHire services. In addition, our Pet Care Professionals are employees of our company – we never hire contract workers. Our employees tend to stay with us, resulting in very little turnover past our orientation and 90-day training period. This longevity gives us the additional advantage of being able to draw on a base of extremely experienced and trustworthy professionals to provide our services.

What type of training do your employees receive?

Becky’s provides thorough training for every employee to ensure we are providing consistently outstanding service. After completing a background check, we conduct employee orientation, training, and administrative training at headquarters. Each employee then “shadows” an experienced Pet Care Professional. This on-the-job training allows the employee to pull together what they have learned in their initial training session and put it in practice. In addition, many of our employees have previous professional pet care experience, often from a vet’s office or trainer. We also provide free monthly pet first-aid and CPR training courses to our employees, as well as bi-annual supplemental training to ensure all staff is engaged and qualified.

Do you provide any documentation of your time with my pets?

After each visit, your pet care specialist will provide detailed Feedback, which includes a checklist to let you know how the visit was, what tasks were completed, and anything special that may have occurred.  Your Feedback is accessible from your online account so you can view it from anywhere you are: your office, dinner or even when youare out of town. 

Do you provide references for your company?

Absolutely! Lots of our current clients are eager to share their experiences about our company with you. We usually provide three when asked, but can provide as many as you need.

Do you offer referral incentives?

Yes! As our way of thanking you, we offer “Becky Bucks” – credits towards any future Becky’s Pet Care service. Refer a friend to Becky’s Pet Care and we will send you a thank you including $25 in “Becky Bucks.” You can use your “Becky Bucks” anytime you choose for any scheduled service. There is no limit to the amount of “Becky Bucks” that you can earn so tell all your friends and co-workers about us. There is no greater compliment that you can give us than a referral.

What is your inclement weather policy?

 

Contracts Visits

 

For the safety of our staff, mid-day walks mirror the status of the federal government as follows:

 

Federal Government announces closure by 6:00 AM: Contract visits are cancelled at no charge to the client.

 

Federal Government on liberal leave or closes early: Contract visits are NOT cancelled.

 

 

We reserve the right to cancel any contract visits due to weather or other emergencies.  You will be notified of cancellations as soon as possible. If there are no closures, a Pet Care Professional will try to get to your home to care for your pet as soon as safely possible. In dangerous weather conditions (i.e., thunderstorms, extreme heat, etc.), dogs will be taken out long enough to relieve themselves and the remainder of the visit time will be spent indoors.

 

 

 

Pet Sits

 

During extreme weather conditions, natural disasters or similar emergencies, a Pet Care Professional will try to get to your home to care for your pet as soon as safely possible. We ask that you supply a neighbor with a key to your home and provide their contact information to us should we need to reach them in the event of an emergency. In dangerous weather conditions (i.e., thunderstorms, extreme heat, extreme cold, etc.), dogs will be taken out long enough to relieve themselves and the remainder of the visit time will be spent indoors.

 

 

Please remember to make sure that your Pet Care Professional can safely access your home. Steps and walkways must be clear of ice and snow as well as a clear access to the lockbox. If you are traveling in the winter, please arrange for snow/ice removal services to ensure a clear path for your pet care provider.

 

What is your cancellation policy?

Our cancellation policy reflects our desire to be as flexible as possible regarding your pet care needs. You are free to cancel any days that you do not need your Pet Care Professional to come as scheduled, but we request notice by 7PM the day prior to the day you need service to avoid a cancellation charge. The canceled visits will be removed from your invoice and you will not be billed for them. If your service term or period has started, visits canceled within the above specified time will be credited to your account for your next scheduled service. The fee for visits cancelled after 7PM is $15. *Note: Credits for canceled visits may be used anytime within the next 12 months.

What is your holiday policy?

We are devoted to our clients and provide pet care services 365 days per year, including all holidays. Our company holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We do not schedule regular doggy walks on these days but we can provide service with adequate notice.

Rates for holiday visits incur a surcharge of $10 for each visit performed on the actual holiday. We require a non-refundable deposit two weeks prior to the onset of any holiday service. This includes any service scheduled over the week preceding or following the holiday.

As we are extremely busy during holiday periods, please submit your reservation requests as early as possible. We require a minimum of two weeks’ notice for all visits falling on a company holiday.

Will I have the same Pet Care Professional every time I need pet care services?

Becky’s Pet Care employs over 140 Pet Care Professionals in Northern Virginia. We train all our staff so if scheduling changes do not permit the same Pet Care Professional to visit, another qualified Pet Care Professional will visit to care for your pet.* To ensure consistent service, we develop a profile of your pet needs and your preferences. During the registration visit, we meet with you and your pets, learn about their care requirements, and add these details to your online account, which you can also access and edit. After the registration visit, all care information and instructions are available to the Pet Care Professional assigned to provide care to your pets. You can rest assured that anytime you need pet care service, a fully trained and informed Pet Care Professional will provide high quality care.  You have access to all of your care details in your online account and can update those details as necessary whenever you need.

*Note: Some special needs pets require a specially trained Pet Care Professional. We will always send someone adequately trained to care for your special needs pet.

My pet does not need daily care while I am away. Can you come every other day or every few days?

We encourage dog visits at least once every 12 hours and all other pets at least once every 24 hours so that we can ensure they are safe, not accidentally locked in a closet or have not had an injury.  However, if your needs differ we are happy to work with the care your pet needs.

My pet needs medication. Can you administer the medicine?

Yes, most of our Pet Care Professionals are trained to administer oral and topical medication. Please contact us to check on the availability of a specially trained staff member to administer injections.

My pet has some “special needs.” Can you accommodate this?

We can provide care to most pets and we currently service many special-needs pets. We will gladly work with you to find the best care options.

Can I give my service requests or cancellations directly to my Pet Care Professional?

All reservation requests, changes, or cancellations must go through our administrative office. This is the only way that we can guarantee that your pet will be cared for as requested. Any service which you do not receive a confirmation email from our office is not on our schedule and will not be performed.  Your online account is a great way to schedule, cancel and change details for your pet care needs as well as manage your pet and care details.

May I give my pet caregiver a gratuity?

You are welcome to give your caregiver a gratuity if you wish. You may either give it directly to your caregiver, leave it at your home for them to pick up or, you may request it to be added to your invoice and charged on your credit card. Either way, 100% of the gratuity will go directly to your Pet Care Professional.

What kind of leash are dogs walked on?

Safety is our #1 priority.  To ensure your pets and our employees are safe we walk all dogs on a 6 Ft. flat leash.   Flat leashes allow us to better protect your pet from approaching off-leash animals, curious children and other distractions.  Our staff is equipped with flat leashes so they are prepared for each daily walk no matter what type of leash you use at home.

What is a lockbox?

 

A lock box is a secure receptacle that can be attached anywhere outside your home which is used to store keys. Lockboxes offer most convenient and secure way for us to provide quality service to your pet in any situation including short-notice care, emergencies as well as on a daily basis.

 

A confidential 4-digit code will be programmed by our Pack Leader at your initial visit. You can select the lockbox code or have our Pack Leader determine the access code. Use can purchase our lockbox for $25. You may also purchase your own front-loading lockbox.  This option is one we have found works very well: 

https://www.amazon.com/gp/product/B00HR01VJA?keywords=shurlok%20sl%20600w&qid=1445006888&ref_=sr_1_1&sr=8-1

If you already have one, we are happy to use it.  In additional to Amazon, you are also able to purchase your own lockbox from any hardware store.  Select a lockbox that will fit the size of your keys that need to be stored within it.

 

How do I use a lockbox?

When using one of our lock boxes, our Pack Leader will program the code in for you during your initial visit. You can choose the code, or have them select it for you. Attach it in any location outside the home that is convenient for you and the service provider. You are welcome to set up the lock box yourself as well. This video provides step-by-step instruction for set up. https://www.youtube.com/watch?v=jWPeTNlZ54E&noredirect=1

Why do you charge for a registration visit?

A registration visit is essential for understanding your needs and the needs of your pet(s), in addition to ensuring that you understand how our service works.  During the Registration visit, our Pack Leader will gather all of the information we need to perform your services properly.  You can personally show them where supplies, leashes, pet food, etc. are stored, as well as review security details and provide specific instructions.  The data gathered during the registration visit is entered into our secure database so any pet care professional providing service can offer your pet(s) the same excellent and consistent care.

At Becky’s Pet Care, we have systems in place to ensure that your pet is taken care of even if your assigned care provider has an emergency, gets sick or is on vacation.  Your service is always completely uninterrupted.  Becky’s Pet Care is one of the largest pet care providers in the area and we are top-rated by Washingtonian Magazine, Northern Virginia Magazine, Angie’s List, and others. 

How do I log in to my account?

You can log in to your account here: https://3105beckyspetcare.petsoftware.net/clientportal/login. 

On the Becky’s Pet Care homepage you will see a button at the top of the page that says “Client Log In.” Your email address on file is your username.  You can request service, cancel visits, update your pet and care details, view your upcoming care schedule and pay bills online. If you have any trouble logging in, call us and we will be happy to help.

If you do not already have an account, you can create one here:  https://3105beckyspetcare.petsoftware.net/clientportal/register.

 

Can I check what I already have scheduled online?

Yes! You can log in to your account and check your schedule at any time. Simply log in, and on the home screen you will see "Schedule". It displays a calendar of scheduled dates.

Can I set up payment online?

You can save a credit card on file at any time. Simply log into your online account. You can use the ‘Settings’ tab to save a credit card.  Your card will be processed on the first date of scheduled service.

You can also use a credit card for payment by selecting "Make a Payment" from the Account Summary page.  The credit card information entered will not be saved to your account.  As an alternative to credit card payment, you can mail a check (Becky's Pet Care, 7200 FUllerton Rd, Suite B-200, Springfield, VA 22150) or call our office to give payment information. Payment is due on the first day of service.

How is visit length structured?

Visit length is timed from opening your front door to closing it. In the event that there are significant parking challenges or lengthy distances to your front door, we may have to create a custom service.

How can I let you know I have returned home?

As always, our desire is to provide the best care possible to ensure the safety and well-being of your furry family members.  We like to ensure you return home safely and everything is fine with your pets and with our service. 

There are 3 ways you can let us know you are home safe:
1. Via your online account use the "Home Safe Confirmation" option under the "Your Data" tab. 
2. Call us at 703-822-0933
3. Email service@beckyspetcare.com. 

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